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Writing in two languages, not translating
A French question gets a French reply, written from your French replies.
Noah Petit
Support lead
A customer in Montreal writes in French. A customer in Toronto writes in English. Relais answers each one in their language.
It does not translate a French draft into English. It writes the English reply from your English replies, so it sounds like you.
If you only answer in one language, Relais stays in that language.